Formal complaints about Waterloo Regional Police Service dropped from 78 in 2011 to 59 in 2012.
Of those complaints, 23 were lodged by the public and 36 were considered “chief’s complaints,” which are investigated internally after they come to the attention of the chief outside of the usual public complaint process.
The majority of complaints, both from the chief and the public, were about discreditable conduct, with neglect of duty trailing behind.
Of the issues from 2012, 23 were found to be unsubstantiated. Thirteen are still under investigation.
While there was a drop in the number of complaints from year-to-year, the change hasn’t placed Waterloo Regional Police in a favourable position when compared to other services.
“Our professional standards branch just looked through at . . . comparable services of similar size and found that we were either a little bit less or similar,” said Steve Beckett, deputy chief of administration with the Waterloo Regional Police. “There was no notable difference with services our size. We seem to be in step with that.”
Sixty-seven reported concerns about police never made it to the official complaint process.